Shipping & Return Policy

Last updated: June 2026

Thank you for shopping with Urban Stitch — Clothing & Uniforms. We are committed to delivering your order quickly and safely.

Order Processing Time

All orders are processed within 1–3 business days (Monday through Friday, excluding holidays). You will receive an email confirmation with tracking information once your order has shipped.

Shipping Methods & Delivery Times

USPS Ground Advantage — 4–6 business days (most orders)
USPS Priority Mail — 2–4 business days
USPS Priority Mail Express — 1–2 business days

Delivery times are estimates and are not guaranteed. Urban Stitch is not responsible for carrier delays.

Shipping Rates

Shipping rates are calculated at checkout based on the weight, dimensions, and destination of your order. You will see the exact cost before completing your purchase.

Order Tracking

Once your order ships, you will receive an email with your tracking number. Track your package at usps.com. Please allow up to 24 hours for tracking to update.

Domestic Shipping Only

At this time, Urban Stitch ships within the United States only. We currently do not offer international shipping.

Incorrect Shipping Address

Please ensure your address is correct before placing your order. Contact us immediately at info@urbanstitch.us if you notice an error and we will do our best to correct it before the order ships.

Lost or Damaged Packages

Contact us at info@urbanstitch.us within 7 days of the expected delivery date if your package is lost or arrives damaged. We will work with the carrier to resolve the issue promptly.

Questions About Your Shipment?

Our team typically responds within 1–2 business days.

Email Us at info@urbanstitch.us

Last updated: June 2026

At Urban Stitch, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.

Return Window

You have 15 days from the date of delivery to request a return or exchange. After 15 days, we are unable to accept returns or issue refunds.

Return Eligibility

Items that have not been worn are eligible for return. All returned items must meet the following conditions:

Item is unworn, unwashed, and in its original condition
Original tags must still be attached
Item must be received back in good condition and original packaging
Proof of purchase (order number or receipt) must be provided

Non-Returnable Items

The following items cannot be returned:

Items that have been worn, washed, or altered
Items marked as final sale
Custom or personalized uniform orders
Items returned without original tags or in poor condition

How to Initiate a Return

Simply reach out to us and we will take care of the rest:

Email us at info@urbanstitch.us with your order number and reason for return
We will respond within 1–2 business days and provide a prepaid return shipping label
Pack the item securely with all original tags attached and ship it back
Once received and inspected, your refund or exchange will be processed within 5–7 business days

Return Shipping

We provide a prepaid return shipping label for all approved returns — simply contact us and we will email it to you. You do not need to arrange or pay for return shipping.

Refunds

Once your return is received and inspected, your refund will be processed to your original payment method within 5–7 business days. Please note that original shipping charges are non-refundable in the event of a cancellation or return.

Exchanges

We gladly accept exchanges for a different size or color, subject to availability. Contact us at info@urbanstitch.us with your order number and the item you would like instead.

Size Guidance

To avoid sizing issues, please review our size chart at urbanstitch.us before placing your order. Choosing the correct size helps ensure the best fit for your child.

Wrong Item Ordered — One-Time Courtesy Replacement

Our Commitment to You

We understand that sizing for children can be tricky. As a courtesy, Urban Stitch offers a one-time free replacement if you ordered the wrong size or item, provided it is returned unworn with tags attached. This courtesy is available once per customer. Contact us at info@urbanstitch.us to arrange.

Damaged or Incorrect Items

If you received a damaged or incorrect item, email us at info@urbanstitch.us within 7 days of delivery with your order number and a photo. We will arrange a replacement or full refund at no cost to you.

Need Help With a Return?